Account Creation

Get step-by-step instructions on registering for and managing a SBITC digital platform account.

Billing Related

Terminal charges, billing inquiries, payment procedures, invoices, and related billing concerns.

Claims Related

Guides and information for claims-related concerns and requirements.

Container Related

Container transactions, release and delivery procedures, import and export processes, and other container-related services.

Navigate Related

Guides and information for Navigate-related concerns and requirements.

Trucker Related

Trucker registration, accreditation, gate pass requirements, truck entry procedures, and port access.

Knowledge Base ร—

Location and Contact details

San Bernardino Road, Subic Port District, Subic Bay Freeport Zone, 2222. Zambales, Philippines

ย customercare@sbitc.ictsi.com

Customer Forms & Requirements

Access the required customer forms, applications, and supporting document requirements for various terminal services and transactions. Select a form below to get started.

Operations

Operations

Up-to-date General Forms
๐Ÿ“„ EIR Form
๐Ÿ“„ Pre-Formatted Letter of Indemnity
Up-to-date Shipping Line Forms
Trucker

Trucker

Up-to-date General Forms
๐Ÿ“„ EIR Form
๐Ÿ“„ Pre-Formatted Letter of Indemnity
Up-to-date Shipping Line Forms
General

General

Up-to-date General Forms

Online Services

Access convenient online services and digital tools for various terminal transactions and customer needs. Select a service below to get started.

ICTSI Radar

Real-time vessel and cargo tracking system for ICTSI terminals worldwide. Monitor shipment status, container movements, and terminal operations.

Login to ICTSI Radar โžœ

ICTSI NaviGate

ICTSI NaviGate is an online platform designed to streamline administrative processes through its Online Payment Platform and Vehicle Booking System.

Login to ICTSI NaviGate โžœ

Shipping Line Services

Access information on shipping lines and the services available at the terminal. Select a shipping line below to view its service details, and other relevant information.

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Fortnightly Service | Consortium

CMA CGM
Services Co-Loaders Service Route Countries in the Call
CP3 ANL, CMA, CNC, RCL, WHL Subic - Cebu - Cagayan de Oro - Kaohsiung - Shekou - Hong Kong - Subic China, Taiwan, Hong Kong
COSCO
Services Co-Loaders Service Route Countries in the Call
NP1 RCL, CMA, HLC Singapore - Subic - Manila North - Singapore Singapore
EVERGREEN
Services Co-Loaders Service Route Countries in the Call
NSA TSL Kaohsiung - Subic - Nansha - Hong Kong - Shekou - Osaka - Kobe - Moji - Hakata - Ursula - Taipei - Taichung - Kaohsiung - Hong Kong - Shekou - Taiwan - Subic Taiwan, Hong Kong, China, Japan, Korea
MSC
Services Co-Loaders Service Route Countries in the Call
Origami Tokyo - Yokohama - Yokkaichi - Nagoya - Busan - Vung Tau - Tanjung Pelepas - Singapore - Subic - Manila North - Kaohsiung - Busan - Tokyo Malaysia, Singapore, Taiwan, Vietnam, Japan, Korea
ONE
Services Co-Loaders Service Route Countries in the Call
PHX ACL, ANL, CMA, CNC, HLP, HMM, PIL, RCL Singapore - Subic - Manila North - Singapore

Singapore

CTP RCL, HLC Laem Chabang - Cai Mep - Manila North - Subic - Qingdao - Pusan - Shanghai - Laem Chabang Thailand, Vietnam, China, Korea
MAERSK
Services Co-Loaders Service Route Countries in the Call
IA1 ZIM Semarang - Jakarta - Tanjung Pelepas - Singapore - Batangas - Manila - Subic - Qingdao - Shanghai - Ningbo - Fuzhou - Nansha New Port - Tanjung Pelepas - Jakarta Indonesia, Malaysia, Singapore, China
SITC
Services Co-Loaders Service Route Countries in the Call
CPX6 Tianjin - Yantai - Qingdao - Shanghai - Ningbo - Wenzhou - Xiamen - Subic - Manila North - Cebu China
WAN HAI
Services Co-Loaders Service Route Countries in the Call
CL1 Kaohsiungย - Shekou - Nansha New Port -ย Subic - Manila Taiwan
CPF SINOTRANS Shanghai - Ningbo - Jiangyin, Fujian China - Manilaย - Subic China
MHT Subic - Cebu - Cagayan De Oro - Davao - Hong Kong - Shekou -ย ย Kaohsiung Hong Kong, China
RCL
Services Co-Loaders Service Route Countries in the Call
CTP ONE Laem Chabang - Cai Mep - Manila North - Subic - Qingdao - Pusan - Shanghai - Laem Chabang Thailand, Vietnam, China, Korea
SINOTRANS
Services Co-Loaders Service Route Countries in the Call
CPF SITC, WHL Shanghai - Ningbo - Jjiangyin - Manila South - Manila North - Subic - Shanghai China

Official Advisory

Stay informed with the latest announcements, updates, and important notices regarding terminal operations, services, schedules, and other customer-related matters. Select an advisory below to view the details.

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Advisories 2024
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RELEASE
DATE

ADVISORY
NO.

ADVISORY
10-29-2024 2024-00057 1 DAY TO GO Before the In-person Training and Live Demo for ICTSI NaviGate (Batch 3)
10-28-2024 2024-00056 2 DAYS TO GO Before the In-person Training and Live Demo for ICTSI NaviGate (Batch 3)
10-07-2024 2024-00055 3 DAYS TO GO before the ICTSI NaviGate in-person training and live demo
09-16-2024 2024-00054 Live Webinar: ICTSI NaviGate
08-30-2024 2024-00053 2 DAYS TO GO Before All Export Laden Storage Incurred After Free Time are Directly Billed to the Shipping Lines
08-22-2024 2024-00052 Billable Party for Export Laden Storage Charge after Free Time
08-21-2024 2024-00051 Ninoy Aquino Day
08-16-2024 2024-00050 UPDATE: Holiday Advisory - Ninoy Aquino Day and National Heroes Day
08-16-2024 2024-00049 Billable Party for Export Laden Storage Charge after Free Time
08-09-2024 2024-00048 Billable Party for Export Laden Storage Charge after Free Time
08-08-2024 2024-00047 Holiday Advisory - Ninoy Aquino Day and National Heroes Day
08-02-2024 2024-00046 Billable Party for Export Laden Storage Charge after Free Time
07-25-2024 2024-00045 Port Status Update: Typhoon Carina
07-25-2024 2024-00044 Port Status Update: Typhoon Carina
07-24-2024 2024-00043 Port Status Update: Typhoon Carina
07-24-2024 2024-00042 Port Status Update: Typhoon Carina
07-23-2024 2024-00041 Port Status Update: Typhoon CARINA (Gaemi)
07-19-2024 2024-00040 UPDATE: CrowdStrike Global Software Issue
07-19-2024 2024-00039 CrowdStrike Global Software Issue
07-18-2024 2024-00038 Step-by-step Guide to Making a Payment for your Port Charges
07-08-2024 2024-00037 Get Real-Time Updates on Vessel Schedules via the ICTSI App
07-02-2024 2024-00036 Get Real-Time Updates on the Status of your Truck Via the ICTSI App
07-02-2024 2024-00035 Be in the Loop: Get the Latest News and Updates about SBITC
06-20-2024 2024-00034 SBITC Port Tour requests via the ICTSI App
06-20-2024 2024-00033 Scheduled Service Maintenance on June 23, 2024
06-19-2024 2024-00032 Join the SBITC Official Viber Community!
06-18-2024 2024-00031 Get Real-Time Updates on the Status of your Container via the ICTSI App
06-16-2024 2024-00029 Happy Father's Day!
06-12-2024 2024-00028 Happy 126 years of Philippine Independence!
06-10-2024 2024-00027 Eidโ€™l Adha (Feast of Sacrifice)
06-07-2024 2024-00026 IRONMAN 70.3 in Subic Bay on Sunday, June 9
06-05-2024 2024-00025 Organizational Updates in SBITC Management
06-05-2024 2024-00024 Reach SBITC Customer Care at customercare@sbitc.ph
06-05-2024 2024-00023 Paalala Ukol sa Nagkalat na Container Seal sa Loob ng Terminal
06-03-2024 2024-00022 The SBITC Customer Care Team is ready to assist
05-31-2024 2024-00021 The SBITC Customer Care Team is now here to assist you!
05-31-2024 2024-00020 Invoice Issuance in Compliance with the Ease of Paying Taxes (EOPT) Law Requirements
05-27-2024 2024-00018 Port Status Update - Tropical Depression Aghon
05-26-2024 2024-00017 Port Status Update - Tropical Depression Aghon
05-08-2024 2024-00016 General Policies and Safety Guidelines for Non-SBITC Personnel - Beacon Light
04-23-2024 2024-00015 Upcoming Holiday Port Schedule
04-16-2024 2024-00014 Power is Back On at NCT 1 and 2 - Normal Operations Resume
04-16-2024 2024-00013 Power Interruption at NCT 1 and 2
04-05-2024 2024-00012 Upcoming Holiday Port Schedule
04-04-2024 2024-00011 Upcoming Holiday Port Schedule
04-01-2024 2024-00010 SBITC added to ONE's CTP Service
03-26-2024 2024-00009 THE ICTSI APP PROVIDES 24/7 REAL TIME VISIBILITY
02-28-2024 2024-00006 GET 24/7 VISIBILITY ON YOUR SHIPMENT
02-27-2024 2024-00005 Upcoming Holiday Port Schedule
02-19-2024 2024-00004 SBITC EXPANDS EQUIPMENT FLEET
02-19-2024 2024-00003 THE ICTSI APP PROVIDES 24/7 REAL TIME VISIBILITY
01-24-2024 2024-00002 Upcoming Holiday Port Schedule - Chinese New Year
01-10-2024 2024-00001 Holiday Port Schedule - James Leonard Tagle Gordon Day
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Customer Feedback

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Customer Feedback ร—

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