Account Creation

Get step-by-step instructions on registering for and managing a SBITC digital platform account.

Navigate Related

Guides and information for Navigate-related concerns and requirements.

Trucker Related

Trucker registration, accreditation, gate pass requirements, truck entry procedures, and port access.

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Location and Contact details

San Bernardino Road, Subic Port District, Subic Bay Freeport Zone, 2222. Zambales, Philippines

 customercare@sbitc.ictsi.com

Customer Forms & Requirements

Access the required customer forms, applications, and supporting document requirements for various terminal services and transactions. Select a form below to get started.

Online Services

Access convenient online services and digital tools for various terminal transactions and customer needs. Select a service below to get started.

ICTSI Radar

Real-time vessel and cargo tracking system for ICTSI terminals worldwide. Monitor shipment status, container movements, and terminal operations.

Login to ICTSI Radar ➜

ICTSI NaviGate

ICTSI NaviGate is an online platform designed to streamline administrative processes through its Online Payment Platform and Vehicle Booking System.

Login to ICTSI NaviGate ➜

Shipping Line Services

Access information on shipping lines and the services available at the terminal. Select a shipping line below to view its service details, and other relevant information.

 

Fortnightly Service | Consortium

CMA CGM
Services Co-Loaders Service Route Countries in the Call
CP3 ANL, CMA, CNC, RCL, WHL Subic - Cebu - Cagayan de Oro - Kaohsiung - Shekou - Hong Kong - Subic China, Taiwan, Hong Kong
COSCO
Services Co-Loaders Service Route Countries in the Call
NP1 RCL, CMA, HLC Singapore - Subic - Manila North - Singapore Singapore
EVERGREEN
Services Co-Loaders Service Route Countries in the Call
NSA TSL Kaohsiung - Subic - Nansha - Hong Kong - Shekou - Osaka - Kobe - Moji - Hakata - Ursula - Taipei - Taichung - Kaohsiung - Hong Kong - Shekou - Taiwan - Subic Taiwan, Hong Kong, China, Japan, Korea
MSC
Services Co-Loaders Service Route Countries in the Call
Origami Tokyo - Yokohama - Yokkaichi - Nagoya - Busan - Vung Tau - Tanjung Pelepas - Singapore - Subic - Manila North - Kaohsiung - Busan - Tokyo Malaysia, Singapore, Taiwan, Vietnam, Japan, Korea
ONE
Services Co-Loaders Service Route Countries in the Call
PHX ACL, ANL, CMA, CNC, HLP, HMM, PIL, RCL Singapore - Subic - Manila North - Singapore

Singapore

CTP RCL, HLC Laem Chabang - Cai Mep - Manila North - Subic - Qingdao - Pusan - Shanghai - Laem Chabang Thailand, Vietnam, China, Korea
MAERSK
Services Co-Loaders Service Route Countries in the Call
IA1 ZIM Semarang - Jakarta - Tanjung Pelepas - Singapore - Batangas - Manila - Subic - Qingdao - Shanghai - Ningbo - Fuzhou - Nansha New Port - Tanjung Pelepas - Jakarta Indonesia, Malaysia, Singapore, China
SITC
Services Co-Loaders Service Route Countries in the Call
CPX6 Tianjin - Yantai - Qingdao - Shanghai - Ningbo - Wenzhou - Xiamen - Subic - Manila North - Cebu China
WAN HAI
Services Co-Loaders Service Route Countries in the Call
CL1 Kaohsiung - Shekou - Nansha New Port - Subic - Manila Taiwan
CPF SINOTRANS Shanghai - Ningbo - Jiangyin, Fujian China - Manila - Subic China
MHT Subic - Cebu - Cagayan De Oro - Davao - Hong Kong - Shekou -  Kaohsiung Hong Kong, China
RCL
Services Co-Loaders Service Route Countries in the Call
CTP ONE Laem Chabang - Cai Mep - Manila North - Subic - Qingdao - Pusan - Shanghai - Laem Chabang Thailand, Vietnam, China, Korea
SINOTRANS
Services Co-Loaders Service Route Countries in the Call
CPF SITC, WHL Shanghai - Ningbo - Jjiangyin - Manila South - Manila North - Subic - Shanghai China

Official Advisory

Stay informed with the latest announcements, updates, and important notices regarding terminal operations, services, schedules, and other customer-related matters. Select an advisory below to view the details.

 

Advisories 2024
 

RELEASE
DATE

ADVISORY
NO.

ADVISORY
10-29-2024 2024-00057 1 DAY TO GO Before the In-person Training and Live Demo for ICTSI NaviGate (Batch 3)
10-28-2024 2024-00056 2 DAYS TO GO Before the In-person Training and Live Demo for ICTSI NaviGate (Batch 3)
10-07-2024 2024-00055 3 DAYS TO GO before the ICTSI NaviGate in-person training and live demo
09-16-2024 2024-00054 Live Webinar: ICTSI NaviGate
08-30-2024 2024-00053 2 DAYS TO GO Before All Export Laden Storage Incurred After Free Time are Directly Billed to the Shipping Lines
08-22-2024 2024-00052 Billable Party for Export Laden Storage Charge after Free Time
08-21-2024 2024-00051 Ninoy Aquino Day
08-16-2024 2024-00050 UPDATE: Holiday Advisory - Ninoy Aquino Day and National Heroes Day
08-16-2024 2024-00049 Billable Party for Export Laden Storage Charge after Free Time
08-09-2024 2024-00048 Billable Party for Export Laden Storage Charge after Free Time
08-08-2024 2024-00047 Holiday Advisory - Ninoy Aquino Day and National Heroes Day
08-02-2024 2024-00046 Billable Party for Export Laden Storage Charge after Free Time
07-25-2024 2024-00045 Port Status Update: Typhoon Carina
07-25-2024 2024-00044 Port Status Update: Typhoon Carina
07-24-2024 2024-00043 Port Status Update: Typhoon Carina
07-24-2024 2024-00042 Port Status Update: Typhoon Carina
07-23-2024 2024-00041 Port Status Update: Typhoon CARINA (Gaemi)
07-19-2024 2024-00040 UPDATE: CrowdStrike Global Software Issue
07-19-2024 2024-00039 CrowdStrike Global Software Issue
07-18-2024 2024-00038 Step-by-step Guide to Making a Payment for your Port Charges
07-08-2024 2024-00037 Get Real-Time Updates on Vessel Schedules via the ICTSI App
07-02-2024 2024-00036 Get Real-Time Updates on the Status of your Truck Via the ICTSI App
07-02-2024 2024-00035 Be in the Loop: Get the Latest News and Updates about SBITC
06-20-2024 2024-00034 SBITC Port Tour requests via the ICTSI App
06-20-2024 2024-00033 Scheduled Service Maintenance on June 23, 2024
06-19-2024 2024-00032 Join the SBITC Official Viber Community!
06-18-2024 2024-00031 Get Real-Time Updates on the Status of your Container via the ICTSI App
06-16-2024 2024-00029 Happy Father's Day!
06-12-2024 2024-00028 Happy 126 years of Philippine Independence!
06-10-2024 2024-00027 Eid’l Adha (Feast of Sacrifice)
06-07-2024 2024-00026 IRONMAN 70.3 in Subic Bay on Sunday, June 9
06-05-2024 2024-00025 Organizational Updates in SBITC Management
06-05-2024 2024-00024 Reach SBITC Customer Care at customercare@sbitc.ph
06-05-2024 2024-00023 Paalala Ukol sa Nagkalat na Container Seal sa Loob ng Terminal
06-03-2024 2024-00022 The SBITC Customer Care Team is ready to assist
05-31-2024 2024-00021 The SBITC Customer Care Team is now here to assist you!
05-31-2024 2024-00020 Invoice Issuance in Compliance with the Ease of Paying Taxes (EOPT) Law Requirements
05-27-2024 2024-00018 Port Status Update - Tropical Depression Aghon
05-26-2024 2024-00017 Port Status Update - Tropical Depression Aghon
05-08-2024 2024-00016 General Policies and Safety Guidelines for Non-SBITC Personnel - Beacon Light
04-23-2024 2024-00015 Upcoming Holiday Port Schedule
04-16-2024 2024-00014 Power is Back On at NCT 1 and 2 - Normal Operations Resume
04-16-2024 2024-00013 Power Interruption at NCT 1 and 2
04-05-2024 2024-00012 Upcoming Holiday Port Schedule
04-04-2024 2024-00011 Upcoming Holiday Port Schedule
04-01-2024 2024-00010 SBITC added to ONE's CTP Service
03-26-2024 2024-00009 THE ICTSI APP PROVIDES 24/7 REAL TIME VISIBILITY
02-28-2024 2024-00006 GET 24/7 VISIBILITY ON YOUR SHIPMENT
02-27-2024 2024-00005 Upcoming Holiday Port Schedule
02-19-2024 2024-00004 SBITC EXPANDS EQUIPMENT FLEET
02-19-2024 2024-00003 THE ICTSI APP PROVIDES 24/7 REAL TIME VISIBILITY
01-24-2024 2024-00002 Upcoming Holiday Port Schedule - Chinese New Year
01-10-2024 2024-00001 Holiday Port Schedule - James Leonard Tagle Gordon Day
    
 

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